Terms & Conditions
Effective from 9 Aug 2021
Effective from 9 Aug 2021 · Updated 11 May 2026
TERMS AND CONDITIONS
PetConnect Pty Ltd ABN 28 619 775 549 (we, us or our) owns the mobile application and website, including all software, instructions and any update, modification or release of any part of that mobile application or website that we provide to you, that allows you, as a pet owner to interact with your pet groomer, including to book appointments and interact with them, and also allows you to purchase pet supplies (Platform). These Terms are entered into between you and us, together the Parties and each a Party.
Acceptance
You accept these terms and conditions, including our privacy policy and any other terms set out on the Platform (Terms), by accessing and/or using our Platform. These Terms will commence on the date on which you accept these Terms and will continue until the date these Terms are terminated in accordance with the Termination clause below (Term).
You must be 18 years of age or older to use our Platform. If you access or download our Platform from (1) the Apple App Store, you agree to any Usage Rules set forth in the App Store Terms of Service or (2) the Google Play Store, you agree to the Android, Google Inc. Terms and Conditions including the Google Apps Terms of Service.
Services
Pet Groomers
We provide a Platform where pet groomers can invite you to interact with them on our Platform and you can schedule and manage appointments with that pet groomer and purchase pet supplies directly from that pet groomer (Pet Groomer). You understand and agree that we only make available the Platform to you, we are not a party to any agreement entered into between you and a Pet Groomer and we have no control over the conduct of the Pet Groomer or their staff or over the availability, pricing, quality, delivery or any aspect of the products or services the Pet Groomer offers. We do not accept any Liability for the products or services provided by the Pet Groomers. While the Pet Groomer may provide pet grooming services (which you can access by making an appointment using our Platform), they do not provide these services through our Platform.
Pet supplies from us
You may also be able to order pet supplies through our Platform directly from us. If you purchase pet supplies through our Platform from us, a separate binding agreement will be formed between you and us, for the supply of the pet supplies in accordance with these Terms.
Signing up to our Platform
You must register on our Platform and create an account (Account) to access the functionality of our Platform.
You must provide basic information when registering for an Account, including your name and email address and you must choose a password. You must ensure that any Personal Information you give to us when creating an Account is accurate and up to date.
You are responsible for keeping your Account details and your password confidential and you will be liable for all activity on your Account, whether or not you authorised such activities or actions. You agree to immediately notify us of any unauthorised use of your Account.
At our sole discretion, we may refuse to allow any person to register or create an Account.
Appointments with Pet Groomers
You may use the Platform to schedule appointments with your Pet Groomer. [Once you have made an appointment, we will send you a confirmation email which may include the date, time and address of your appointment]. We encourage Pet Groomers to keep the Platform up to date with their availability at all times, however, we cannot guarantee that Pet Groomers will be able to honour an appointment you have made with them through the Platform and you waive and release us from any Liability in connection with this. If you need to get in touch with a Pet Groomer regarding your appointment, you should contact them directly through the Platform.
Orders for pet supplies
Orders
You may order pet supplies as set out on the Platform. Any order placed through the Platform is an offer by you to purchase particular pet supplies for the price notified (including delivery costs and other applicable charges and taxes) at the time you place your order. We, or the Pet Groomer (as applicable) may, at its absolute discretion, accept or reject an order. We will endeavour to notify you of a rejection at the time of the order or within a reasonable time thereafter.
If you are purchasing pet supplies from a Pet Groomer, the Platform may set out the terms and conditions of the Pet Groomer, or state that there are additional terms and conditions relating to the Pet Groomer and their products, including in relation to deliveries. By making an order directly from a Pet Groomer, you accept their additional terms and conditions.
Each order that is accepted results in a separate binding agreement between you and us (or you and the Pet Groomer, as applicable) for the supply of pet supplies in accordance with the Terms. It is your responsibility to check the order details, including selected product(s) and pricing, before you submit your order through the Platform. When you order and pay on the Platform and your payment has been validated[, we will provide you with an order confirmation email, which may include an order ID, the delivery and billing addresses and a description of what was ordered].
Price and payments
You must pay us the purchase price of all pet supplies you order [plus any applicable delivery costs based on the delivery options selected by you as set out on the Platform] (the Price) at the time you place your order and in accordance with this clause. All amounts are stated in Australian dollars and are inclusive of Australian GST (where applicable). [We display delivery costs separately from the product price]. If you are purchasing pet supplies directly from a Pet Groomer, you agree that we act as the Pet Groomer’s limited payment collection agent and collect the Price on their behalf and pass them the Price (less any applicable service fees).
You must not pay, or attempt to pay, the Price by fraudulent or unlawful means. In the absence of fraud or mistake, all payments made are final. If you make a payment by debit card or credit card, you warrant that the information you provide to us is true and complete, that you are authorised to use the debit card or credit card to make the payment, that your payment will be honoured by your card issuer, and that you will maintain sufficient funds in your account to cover the Price. If we offer payment via a third party payment processor, such as [Stripe, PayPal or any of our buy now pay later options], the payment may be subject to such third party payment processor’s s terms and conditions.
Promotions and competitions
We may, from time to time, issue promotional discount codes for certain products on the Platform. To claim the discount, you must enter the promotional discount code at the time of submitting your order through the Platform. The conditions of use relating to promotional discount codes will be specified on the Platform at the time they are issued. We may also from time to time run competitions on the Platform or associated social media platforms. Such competitions are subject to terms and conditions which will be made available on the Platform at the time of the competition.
Availability and Cancellation
All purchases made through the Platform are subject to availability. We do our best to keep pet supplies in stock and to keep the Platform up to date with the availability of pet supplies.
We reserve the right to cancel, at any time before delivery and for whatever reason, an order that we have previously accepted, including where there is a considerable delay in dispatching your order, if for any reason we cannot supply the pet supplies you order (for example for an event beyond our reasonable control) or if the pet supplies ordered were subject to an error on our Platform (for example in relation to a description, price or image). If we need to cancel your order, we will contact you using the details you provided when you placed your order.
Delivery, Title and Risk
Orders from Us
If your order pet supplies from us, if possible, we will deliver the pet supplies to the delivery address you provide when making your order. We deliver Australia wide (unless our delivery provider does not deliver to your area). We normally dispatch pet supplies within [48 business hours] of receiving an order, unless otherwise noted on the Platform. Any delivery periods displayed on the Platform are estimates only, based on the information provided by the supplier.
Orders from a Pet Groomer
If you order pet supplies from a Pet Groomer, the Pet Groomer will deliver the pet supplies to the delivery address you provided when making your order. The Pet Groomer will set out their delivery area in the relevant listing. If you are not in the delivery area, please contact the Pet Groomer to discuss delivery options.
General
If you need to change the delivery date or delivery address, you agree to notify us immediately in writing. You acknowledge that although we will take reasonable steps to comply with such a request, we may be unable to do so (including where a Pet Groomer, third party supplier or delivery provider rejects such a request).
The products may be delivered using a range of delivery methods. You may need to sign for some deliveries. If neither you nor your authorised representative is at the delivery address to accept delivery, the delivery company will generally leave the product in a safe space at the delivery address or deliver the products to your nearest post office.
Title to the products will remain with us, or the Pet Groomer (as applicable) until you have paid us the Price in full in accordance with the Terms. Until title passes, you must not do anything which seeks to create an encumbrance, lien, charge or other interest in or over the products.
Risk in the products will pass to you as soon as they are delivered to the delivery address you provided in your order. Once risk in the products passes, you will be solely responsible for them.
Returns
We do not accept returns for change of mind or other circumstances. You may have rights under the Australian Consumer Law (see below) in addition to this clause.
Collection Notice
We understand that privacy is important to you. We collect Personal Information about you in order to enable you to access, use and benefit from the Platform, to enable you to book appointments, and interact, with Pet Groomers, to dispatch pet supplies that you have ordered to you, to contact and communicate with you, to respond to your enquiries and for other purposes set out in our Privacy Policy.
We may disclose that information to a Pet Groomer you have interreacted with through the Platform (including where you make an appointment with them), and to third-party service providers who help us deliver our services (including where we request the suppliers of pet supplies to ship your order directly to you, delivery companies, information technology service providers, data storage, web-hosting and server providers, professional advisors and our business partners) or as required by law. If you do not provide this information, we may not be able to provide you with access to our Platform. In certain circumstances, we may disclose your Personal Information to third parties located, or who store data, outside Australia.
Our Privacy Policy contains further information about (1) how we store and use your Personal Information; (2) how you can access and seek correction of your Personal Information; (3) how you can make a privacy-related complaint; and (4) our complaint handling process.
By providing Personal Information to us, you consent to us collecting, holding, using and disclosing your Personal Information in accordance with our Privacy Policy.
Privacy
Pet Groomers may have their own privacy policy governing their access to your Personal Information. Our Privacy Policy does not govern, and we make no representations in relation to, how a Pet Groomer or any of their staff handle your Personal Information. You agree to direct any enquiries relating to a Pet Groomer’s use of your Personal Information to the Pet Groomer directly.
If, at any time, you provide or upload Personal Information you agree that you have provided the Personal Information to us for the purpose of us benefitting from the Platform and, if applicable, to disclose such information to third parties, including the applicable Pet Groomer, for the purposes of them providing their services.
Prohibited conduct
You must not do, or attempt to do, anything that is unlawful; anything prohibited by any laws which apply to our Platform or which apply to you or your use of our Platform; anything which we would consider inappropriate; or anything which might bring us or our Platform into disrepute, including (1) making an appointment via the Platform that you do not intend to attend or failing to attend an appointment without providing reasonable notice of cancellation; (2) anything that would constitute a breach of an individual’s privacy or any other legal rights; (3) using our Platform to bully, stalk, intimidate, assault, mistreat, defame, harass, threaten, menace or offend any person; (4) interfering with any user using our Platform; (5) tampering with or modifying our Platform, knowingly transmitting viruses or other disabling features, or damaging or interfering with our Platform, including using trojan horses, viruses or piracy or programming routines that may damage or interfere with our Platform; (6) anything that might violate any local, state, national or other law or regulation or any order of a court, including privacy regulations; (7) using our Platform to send unsolicited email messages; (8) impersonating any person or entity; or (9) facilitating or assisting a third party to do any of the above acts.
Intellectual Property Rights
We grant you a non-exclusive, royalty-free, revocable, worldwide, non-transferable licence to use our Platform in accordance with these Terms. All other uses are prohibited without our prior written consent.
Unless otherwise indicated, we own or license all rights, title and interest (including Intellectual Property Rights) in our Platform and all of the materials and information on the App (Content). Your use of our Platform and your use of and access to any Content does not grant or transfer to you any rights, title or interest in relation to our Platform or the Content.
You must not, without the prior written consent of ourselves or the owner of the Content (as applicable) (1) copy or use, in whole or in part, any Content; (2) reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any Content to any third party; or (3) breach any Intellectual Property Rights connected with our Platform, including by (a) altering or modifying any of the Content; (b) causing any of the Content to be framed or embedded in another website; or (c) creating derivative works from the Content.
You grant us a limited licence to copy, transmit, store and back-up or otherwise access the User Data during the Term and for a reasonable period after the Term to (1) supply our services (including for back-ups) to you (including to enable you to book appointments with Dog Groomers, to purchase pet supplies and to otherwise benefit from the Services); (2) diagnose problems with the Platform; (3) develop other services, provided we de-identify the User Data; (4) enhance and otherwise modify the Platform; and (5) as reasonably required to perform our obligations under these Terms.
Analytics
Despite anything to the contrary, we may monitor, analyse and compile statistical and performance information based on and/or related to your use of the Platform, in an aggregated and anonymised format (Analytics). You agree that we may make such Analytics publicly available, provided that it (1) does not contain identifying information; and (2) is not compiled using a sample size small enough to make the underlying User Data identifiable.
We, and our licensors own all right, title and interest in and to the Analytics and all related software, technology, documentation and content used or provided in connection with the Analytics, including all Intellectual Property Rights in the foregoing.
Consumer Guarantees
Certain legislation including the Australian Consumer Law (ACL) in the Competition and Consumer Act 2010 (Cth), and similar consumer protection laws and regulations may confer you with rights, warranties, guarantees and remedies relating to our provision of our goods and services which cannot be excluded, restricted or modified (Statutory Rights).
Nothing in these Terms excludes your Statutory Rights as a consumer under the ACL. Any and all other warranties or conditions which are not guaranteed by the ACL are expressly excluded where permitted, except to the extent such warranties and conditions are fully expressed in these Terms.
Where you return products to us to seek an ACL remedy, you will need to cover any associated costs (for example delivery costs) of you returning the products to us.
Where your claim is a valid claim under the ACL, we will, depending on the failure, either dispatch a new or repaired replacement product or refund you the price of the relevant product. The amount for delivery of the products is non-refundable.
Notice regarding Apple
To the extent that you are using or accessing our Platform on an iOS device, you further acknowledge and agree to the terms of this clause. You acknowledge that these Terms are between you and us only, not with Apple Inc. (Apple), and Apple is not responsible for the Platform and any content available on the Platform.
Apple has no obligation to furnish you with any maintenance and support services with respect to our App.
If our Platform fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price of the Platform to you. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be our responsibility.
Apple is not responsible for addressing any claims by you or any third party relating to our Platform or your use of our Platform , including but not limited to (1) product liability claims; (2) any claim that our Platform fails to conform to any applicable legal or regulatory requirement; and (3) claims arising under consumer protection or similar legislation.
Apple is not responsible for the investigation, defence, settlement and discharge of any third-party claim that our Platform infringes that third party’s Intellectual Property Rights.
You agree to comply with any applicable third-party terms when using our Platform .
Apple and Apple’s subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary of these Terms.
You hereby represent and warrant that (1) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country; and (2) you are not listed on any U.S. Government list of prohibited or restricted parties.
Liability
Despite anything to the contrary, to the maximum extent permitted by law, we will not be liable for, and you waive and release us from and against, any Liability caused or contributed to by, arising from or connected with (1) any event or circumstance beyond our reasonable control; (2) any act or omission of you, your related parties or a Pet Groomer; (3) any use or application of the Platform by a person other than you, or other than as reasonably contemplated by these Terms; (4) any aspect of your interaction with a Pet Groomer, including any appointment made by you, any cancellation or rescheduling requests (by you or a Pet Groomer), the accuracy of appointment availability on the Platform, fees charged by a Pet Groomer, any advice provided by the Pet Groomer and any pet supplies provided directly from the Pet Groomer; (5) any works, services, goods, materials or items which do not form part of the Platform, or which have not been provided by us (including any services provided by Pet Groomers); and/or (6) any content on the Platform that was provided to us by the Pet Groomer.
This clause will survive the termination or expiry of these Terms.
Limitations on Liability
Despite anything to the contrary, to the maximum extent permitted by law and whether under statute, contract, equity, tort (including negligence), indemnity or otherwise, (1) our maximum aggregate Liability arising from or in connection with these Terms will be limited to us resupplying our goods or services to you or, in our sole discretion, to the Price paid by you to us for any goods or services the subject of the relevant claim; (2) a Party’s liability for any Liability under these Terms will be reduced proportionately to the extent the relevant Liability was caused or contributed to by the acts or omissions of the other Party, including a failure to mitigate; and (3) we will not be liable to you for any Consequential Loss.
This clause will survive the termination or expiry of these Terms.
Termination
You may terminate these Terms at any time via the “cancel Account” (or similar) feature in your Account.
At our sole discretion, we may suspend your Account or terminate these Terms immediately if you are (or we reasonably suspect you are) in breach of these Terms, any applicable laws, regulations or third-party rights.
We may also terminate these Terms without cause by giving you 7 days’ notice.
If we suspend your Account or these Terms are terminated, we will immediately cease providing the App and our services to you.
On termination of these Terms (including if your Account is cancelled by you), we will remove and/or decommission your Account and either permanently delete or de-identify your Personal Information and any User Data, or retain it in accordance with any applicable regulatory requirements.
General
Assignment: You may not assign, transfer or delegate your rights and obligations under the Terms without our prior written consent. We may without restriction assign, transfer or delegate our rights and obligations under these Terms with 30 days prior notice.
Changes to the Services and Terms: You agree that we may amend these Terms and the features of our Platform at any time. If we amend these Terms, or we make any changes to our Platform that will have a material adverse effect on you, we will provide you with written notice. By continuing to use the Platform, you agree to the amended terms. If you do not agree to the amendment, you must terminate these Terms in accordance with the Termination clause.
Discontinuance: We may, at any time and without notice to you, discontinue our Platform, in whole or in part. We may also exclude any person from using our Platform, at any time at our sole discretion. We are not responsible for any loss, damage or expense, howsoever arising, whether direct or indirect and/or whether present, unascertained, future or contingent you may suffer arising from or in connection with any such discontinuance or exclusion.
Disputes with a Pet Groomer: For disputes between you and a Pet Groomer, we encourage the parties to attempt to resolve disputes (including claims for returns or refunds) with the other party directly and in good faith, either on the Platform or through external communication methods. In the event that a dispute cannot be resolved through these means, the Parties may choose to resolve the dispute in any manner agreed between the Parties or otherwise in accordance with applicable laws.
Disputes between you and us: In the event of any dispute arising from, or in connection with, these Terms (Dispute), the Party claiming there is a Dispute must give written notice to the other Party setting out the details of the Dispute and proposing a resolution. Within 7 days after receiving the notice, the parties must meet at least once to attempt to resolve the Dispute or agree on the method of resolving the Dispute by other means, in good faith. All aspects of every such conference, except the fact of the occurrence of the conference, will be privileged. If the parties do not resolve the Dispute or (if the Dispute is not resolved) agree on an alternate method to resolve the Dispute, within 21 days after receipt of the notice, the Dispute may be referred by either Party (by notice in writing to the other Party) to litigation. Nothing in this clause will operate to prevent a Party from seeking urgent injunctive or equitable relief from a court of appropriate jurisdiction. This clause will survive the termination or expiry of these Terms.
Jurisdiction: Your use of our App and these Terms are governed by the laws of Victoria. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts operating in Victoria and any courts entitled to hear appeals from those courts and waive any right to object to proceedings being brought in those courts.
Severance: The provisions of these Terms are severable and if any provision of these Terms is held to be void, invalid, illegal or unenforceable, that provision is severed from these Terms without affecting the validity or enforceability of the remainder of that provision or the other provisions in these Terms.
Third party information: Our Platform may contain information provided by, or links to websites operated by, third parties, including Pet Groomers. Unless expressly stated otherwise, we do not control, endorse or approve and are not responsible for such information. You should make your own investigations with respect to the suitability of those websites and Pet Groomers.
Definitions
Consequential Loss includes any consequential loss, indirect loss, real or anticipated loss of profit, loss of benefit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings, loss of reputation, loss of use and/or loss or corruption of data, whether under statute, contract, equity, tort (including negligence), indemnity or otherwise.
Intellectual Property means any domain names, know-how, inventions, processes, trade secrets or confidential information; or circuit layouts, software, computer programs, databases or source codes, including any application, or right to apply, for registration of, and any improvements, enhancements or modifications of, the foregoing.
Intellectual Property Rights means for the duration of the rights in any part of the world, any industrial or intellectual property rights, whether registrable or not, including in respect of Intellectual Property.
Liability means any expense, cost, liability, loss, damage, claim, notice, entitlement, investigation, demand, proceeding or judgment (whether under statute, contract, equity, tort (including negligence), indemnity or otherwise), howsoever arising, whether direct or indirect and/or whether present, unascertained, future or contingent and whether involving a third party or a Party to these Terms or otherwise.
Personal Information is defined in the Privacy Act 1988 (Cth) and also includes any similar term as defined in any other privacy law applicable to you.
User Data means the information, documents and other data provided by you to us or inputted by you into the Platform.
For any questions and notices, please contact us at:
PetConnect Pty Ltd ABN 28 619 775 549
Email: mail@pet-connect.co