Privacy Policy

1. Who we are

PetConnect ("we", "our", "us") provides cloud-based management software for pet grooming businesses, boarding facilities, and retail stores, as well as a companion portal for pet owners. Our contact address is mail@pet-connect.co.

2. Data we collect

We collect information in three ways:

• Account registration — business name, owner name, email address, phone number, and country.
• Usage data — appointment records, pet profiles, invoices, and staff activity created within the platform.
• Technical data — IP address, browser type, device identifiers, and log files for security and performance purposes.

3. How we use your data

• To operate and improve the PetConnect platform.
• To process payments and generate tax-ready financial records.
• To send service-related notifications (appointment reminders, receipts, updates).
• To comply with legal obligations.

We do not sell personal data to third parties.

4. Data sharing

We share data only with trusted processors necessary to deliver the service — such as cloud infrastructure providers and payment processors — all bound by data processing agreements. We may disclose data if required by law or to protect our legal rights.

5. Data retention

Business account data is retained for the duration of the subscription and for up to 7 years thereafter to meet financial and legal record-keeping requirements. You may request earlier deletion of non-statutory data by contacting us.

6. Your rights

Depending on your jurisdiction, you may have the right to access, correct, export, or delete personal data we hold about you. To exercise these rights, contact mail@pet-connect.co. We respond within 30 days.

7. Cookies

We use essential session cookies to keep you logged in and to maintain platform state. No third-party advertising cookies are set on the marketing site. Analytics may be enabled in future; this policy will be updated accordingly.

8. Security

Data is encrypted in transit (TLS) and at rest. Access is role-restricted and audited. Despite these measures, no internet transmission is guaranteed to be 100% secure.

9. International transfers

PetConnect is a globally accessible platform. If you access our services from outside the server's host region, your data may be processed in a different jurisdiction. We apply appropriate safeguards in all cases.

10. Changes to this policy

We may update this policy from time to time. Material changes will be communicated by email or an in-platform notice. Continued use of the platform after changes constitutes acceptance.

11. Contact

For any privacy-related questions, email us at mail@pet-connect.co.